Refund Policy

01 Before you pay

You can see the Service working on your own feedback before committing. Book a demo or sign up to have a workspace set up with a first source, so you know what the themes and fix-first list will look like before your first invoice.

02 Monthly plans

Monthly subscriptions can be cancelled at any time and stop renewing at the end of the current billing month. Fees for a month already started are not refunded, and you keep access until the month ends.

03 Annual and custom plans

If you cancel an annual plan within 14 days of the first annual payment and have not imported more than your plan’s monthly comment volume, you can request a full refund. After that, annual fees are not refunded for the remaining term, but you keep access until the term ends.

04 Top-ups and extra volume

One-time volume top-ups are consumed as comments are analysed and are not refundable once used. Unused top-up volume can be refunded on request within 30 days of purchase.

05 Billing errors and service failures

• If you are charged twice, charged the wrong amount, or charged after a confirmed cancellation, we refund the difference in full.
• If the Service is unavailable for an extended period because of a failure on our side, we will credit or refund a fair share of that period’s fee on request.

06 Downgrades

Moving to a smaller plan takes effect from the next billing period. We do not refund the difference for the current period.

07 How to request a refund

Send a request through the contact page from the email address on the account, with the invoice number and the reason. We acknowledge requests within two business days. Approved refunds are made to the original payment method, normally within 7 to 10 business days, depending on your bank.

08 Your data after cancellation

Cancelling does not delete your data straight away. You can export themes, counts and comments for a reasonable period after the subscription ends, after which workspace data is deleted from active systems.